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Knowledge base
Messaging
SMS Basics
15
What is a Sender ID?
How do I create a Template?
Can I send SMS using your API?
How do I send Customized Messages?
How do I upload Documents?
View all 15
Types of SMS
9
What is the difference between push SMS & pull SMS?
Is OTP Route different for Transactional & Promotional SMS? Does Kaleyra support any separate platform for One Time Passwords?
Whats the difference between Transactional and Promotional Messaging?
What is a “Flash Message”? How is it different from a normal SMS?
What is Transactional Service?
View all 9
Sending an SMS
14
Can I send bulk SMS?
How can I schedule an SMS?
Does Kaleyra follow any DND logic for sending SMS?
Will I be charged for sending SMS to DND numbers?
What happens if the SMS delivery is failed?
View all 14
Kaleyra DLT AI
14
Account Level Principle Entity ID Addition – Kaleyra Platform
Template ID Addition - Kaleyra Platform
SenderID Level EntityID Addition - Kaleyra Platform
DLT Template Scrubbing - SMS Status Codes
Template ID Addition - Kaleyra Global Platform
View all 14
Verified SMS (VSMS)
8
What is Verified SMS (VSMS)?
How Does Verified SMS (VSMS) work?
Pros of having Verified SMS (VSMS).
How do I activate Verified SMS (VSMS) with Kaleyra?
How do I get a report of the Verified SMS (VSMS) sent through Kaleyra?
View all 8
SMS Delivery
8
What is the meaning of different status for SMS delivery reports?
How do I know that my messages are delivered?
What are the reasons for an undelivered message?
Where can I see the SMS sent through API?
Will my messages get delivered on DND Numbers too?
View all 8
General Questions
30
What is HLR Lookup and how do I use it?
What's the difference between a template and a favorite SMS?
How can I generate API Keys?
Can I create a unique Signature for each campaign?
Alerts and Promo Differences
View all 30
Getting Started with SMS API
7
SMS Status Codes
API Error Codes
Delivery URL for SMS API
API Responses
Pre-requisites for Integration
View all 7
SMS Application Manual
0
WhatsApp - General Questions
27
Kaleyra’s WhatsApp Channel Partnership! Who can apply?
What are the prerequisites for creating a WhatsApp Account?
Can I delete a number associated to the WhatsApp business API?
Can a personal WhatsApp number be used as a business account?
Can I integrate a Toll-free numbers to my WhatsApp API?
View all 27
Reseller Customers
14
Who is a reseller?
How do I set up a reseller model with Kaleyra?
How do I use my Direct Reseller Account?
How can I create Reseller accounts through my own reseller account?
How can I create a new customer account from my reseller account?
View all 14
Report Sharing
8
What is Amazon S3 Bucket or Amazon S3 Setup?
Can I set up by S3 Setup/Bucket with Kaleyra, to receive reports and data?
How does the S3 bucket work? How many people in my company can access it?
What kind of data can be pushed to my S3 Bucket/Setup?
How many days old reports can I generate from my messaging accounts?
View all 8
SMPP Specification
Introduction to SMPP Interface
1
Introduction to SMPP Interface
Submitting Messages Through SMPP
2
Submitting Messages Through SMPP
Error Codes and Descriptions
Delivery Reports
1
Delivery Reports
Plugins
Leadsquared
7
Getting Started
Configure Kaleyra SMS on Leadsquared
Send SMS to a Lead
Send SMS to a Lead Group
View Sent SMS
View all 7
Zoho CRM
7
Zoho CRM
Configuration
Send SMS on Zoho CRM
View Zoho SMS History
View Zoho SMS History
View all 7
Clevertap
3
Clevertap Integration Overview
How do I set up the Throttle Limit on Clevertap for SMSes?
How do I integrate Kaleyra through Clevertap?
India Telecom Regulations - DLT Process
DLT - FAQs
58
DLT Registration - India
DLT Template Registration Process
Entity Registration - Operators
What is "Letter of Authorization" (LOA) for DLT? Where do I get it from?
Content Template Registration - Operators
View all 58
Jio's DLT Process
9
DLT Registration with Jio
Jio’s Content Template Registration Process
Jio's Header/SenderID Registration Process
Jio’s Consent Template Registration Process
Jio's Consent to Content Template Mapping
View all 9
Vodafone-Idea's DLT Process
7
DLT Registration with Vodafone-Idea
Vodafone-Idea’s SenderID/Header Registration Process
Vodafone-Idea's Content Template Registration Process
Idea Vodafone’s Consent Template Registration Process
Vodafone-Idea's Consent to Content Template Mapping
View all 7
Videocon's DLT Process
4
DLT Registration with PingConnect (Videocon)
Videocon's Header/SenderID Registration Process
Videocon’s Consent Template Registration Process
Videocon's Content Template Registration Process
Airtel's DLT Process
5
DLT Registration with Airtel
Airtel's Header/SenderID Registration Process
Airtel's Consent Template Registration Process
Airtel's Content Template Registration Process
Airtel's Consent to Content Template Mapping
Tata's DLT Registration Process
5
Tata DLT Registration Process
Tata's Header/SenderID Registration Process
Tata's Consent Template Registration Process
Tata's Content Template Registration Process
Tata's Consent to Content Template Mapping
BSNL's DLT Process
5
DLT Registration with BSNL
BSNL's Header/SenderID registration Process
BSNL's Consent Template Registration Process
BSNL's Content Template Registration Process
BSNL's Consent to Content Template Mapping
Consent Template Registration - FAQs
28
Consent Template Registration - Operators
Does Consent template apply to all messages? Do I need to get consent from my customers to send OTPs as well?
Consent Template Samples
What is Consent Registration?
Why do I need Consent Registration?
View all 28