WhatsApp - General Questions

FAQs, good to know information and guidance on policies for WhatsApp

Kaleyra’s WhatsApp Channel Partnership! Who can apply?
WhatsApp, being the future of messaging, can cover businesses that are Independent Software vendors, System Integrators (SIs) and other third parties that m...
Mon, 5 Oct, 2020 at 2:06 PM
What are the prerequisites for creating a WhatsApp Account?
Any company wishing to use WhatsApp services must comply with the Commerce policy in their line of business as well as WhatsApp business solution’s terms an...
Thu, 5 Aug, 2021 at 10:27 AM
Can I delete a number associated to the WhatsApp business API?
Yes, this is completely possible.  On following a few basic steps, the number can be deleted within a span of two weeks.  Drop an email to support@kaleyra...
Mon, 5 Oct, 2020 at 2:10 PM
Can a personal WhatsApp number be used as a business account?
Although not advised, you may uninstall WhatsApp from the number which can then be used for a business account.
Mon, 5 Oct, 2020 at 2:11 PM
Can I integrate a Toll-free numbers to my WhatsApp API?
A Toll-free number can always be integrated to our WhatsApp API in order to send voice OTP’s for registration or other relative instances.
Mon, 5 Oct, 2020 at 2:13 PM
Can I migrate a number running on a WhatsApp API?
Unfortunately, no. Any number that is already being used for WhatsApp business API cannot be migrated.
Mon, 5 Oct, 2020 at 2:15 PM
What is the possibility of installing WhatsApp to a number that is already used for business API?
This will not be possible, since once a number is registered towards business API, it cannot be used in association with a business account or a consumer ac...
Mon, 5 Oct, 2020 at 2:16 PM
Use Cases of WhatsApp API
The basic use cases can be narrowed down to Customer care and Notifications.  Customer care is usually initiated by the users when they reach out to the re...
Mon, 5 Oct, 2020 at 2:18 PM
What is maximum limit of a media file?
The limit for a media template can be up to 10MB.
Mon, 5 Oct, 2020 at 2:20 PM
What is the criteria for getting "green tick" or Verified Symbol on a WhatsApp?
To get the Verified or “green tick”, no prerequisites as such. It totally depends on the external branding for the business. Once this is reviewed, Facebook...
Mon, 5 Oct, 2020 at 2:22 PM