WhatsApp - General Questions

FAQs, good to know information and guidance on policies for WhatsApp

Can I use WhatsApp Content template for Consent collection from my clients?
No, WhatsApp channel cannot be used to collect opt in information from clients.  WhatsApp can only be used for interacting with your registered/opted-in cu...
Mon, 5 Oct, 2020 at 2:24 PM
Can we send any documentation/media files without content media.
Yes, it is possible using non-template media API.
Thu, 24 Jun, 2021 at 9:49 PM
Can the same name be used for multiple numbers?
Yes you can use the same name for multiple numbers.
Thu, 24 Jun, 2021 at 9:50 PM
What are the WhatsApp Number Migration possibilities?
WhatsApp Number running on Migration Possible  To Down Time Consumer App Yes WhatsApp Business API Account  2 hours Business App ...
Thu, 24 Jun, 2021 at 9:51 PM
Comparison between WA Business App vs WA Business API
WhatsApp Business App WhatsApp Business API Use case Manually send outgoing message & answer the incoming message from a single phone numb...
Thu, 24 Jun, 2021 at 10:11 PM
Profile View of WhatsApp Business App vs WhatsApp Business API
Thu, 24 Jun, 2021 at 10:13 PM
Prerequisites for WhatsApp Business API
Website Verified FB business account  Phone number not registered to any other WhatsApp account
Thu, 24 Jun, 2021 at 10:14 PM
How Your Business Appears To Users
Verified WhatsApp Business Account (with green badge) If your WhatsApp Business API account is an official business account, the display name will be visib...
Thu, 24 Jun, 2021 at 10:18 PM
How to avoid getting the warning from FB on the WhatsApp number
Taking explicit approval from the customer before sending WhatsApp message. (We must clearly state that a person is opting in to receive messages from the ...
Thu, 24 Jun, 2021 at 10:19 PM
Change the display name of WA Business API
You can change the display name up to three times in the first 30 days; once you have reached that limit, you must wait 30 days before submitting a name cha...
Thu, 24 Jun, 2021 at 10:20 PM