General Questions

My Company is associated with Government. Do we have any concession/waiver for DLT Scrubbing Charges in this case?
If your company has a valid association with government bodies and have valid documentation to support this, please go ahead and share the same with us at s...
Mon, 14 Sep, 2020 at 8:00 PM
Can I block or Black-List a number? I do not want a number to get my messages.
Are you getting complaints from a few specific customers regarding messages, even though they are registered clients? Only want to send OTPs to these clien...
Wed, 14 Jul, 2021 at 5:49 PM
Can I limit Access to an Account only to a few persons?
Kaleyra understands your requirements to make sure that security is of the utmost importance to you. For this, we have given the feasibility of adding spec...
Wed, 30 Sep, 2020 at 6:27 PM
Can I limit the number of messages sent to a specific receipient?
Yes, you can! There is an option called "Max-Limit" that can be enabled for your account from our end.  On enabling this option, the number o...
Fri, 23 Oct, 2020 at 4:18 PM
Why are some of my Flash Messages being delivered as normal messages?
Flash messages, while are an excellent way to catch the attention of your customers, are sometimes not supported by a few operators within India and some ha...
Fri, 26 Feb, 2021 at 10:33 AM
What is "Txtly"? How do I use it?
Imagine trying to use a really long web URL in your messages. The amount of space it would take and the cost that it would incur you would not be practical ...
Wed, 11 Aug, 2021 at 6:10 PM
How do I fix the error "Invalid Token" while trying to log in?
Looks like you are getting an error message that can be solved really quickly with a few easy steps. The error "Invalid Token" usually appears...
Fri, 16 Jul, 2021 at 5:49 PM
How can I fix the error "Invalid Token" while trying to log in?
Looks like you are getting an error message that can be solved really quickly with a few easy steps. The error "Invalid Token" usually appears...
Fri, 16 Jul, 2021 at 5:43 PM
Two Factor Authentication
2 Factor authentication is an additional step that can be enabled for your account, to ensure additional security when it comes to logging in and accessing ...
Thu, 5 Aug, 2021 at 8:22 PM
Understanding Analytics Under Kaleyra’s Txtly Feature
Kaleyra’s very own URL shortener has been built, keeping in mind our customer’s needs for very specific tracking of their links. With this in mind, let’s h...
Wed, 1 Sep, 2021 at 11:59 AM