From the Alerts or Promotional applications, you have the feasibility to download reports for the past 90 days.
Kaleyra maintains your historical data for the past 1 year, as per our data retention policy. This means that, for example, if you are requesting the report on 1st June 2021, then you will be able to get a report from 1st April 2020 onwards, till date.
This data will be available for you to extract as reports through the help of the support team and can be provided to you on request. The older data will be purged and not maintained on our servers.
In case, for any reason, in case you need to download reports older than 90 days, you will need to reach out to Kaleyra Support at email@example.com, mentioning the specifications of the report required, along with necessary approvals from your company to provide you these details.
This report will take around 5 to 7 working days to be provided, once requested.