DLT - FAQs

All you need to know about DLT Process - India

Service Explicit Message Content Type
As a part of DLT registration, the message content that you want to send to your customers must now be registered on the DLT portals. Service explicit m...
Wed, 11 Aug, 2021 at 8:09 PM
Promotional Message Content Type
As a part of DLT registration, the message content that you want to send to your customers must now be registered on the DLT portals. Promotional SMSes ref...
Wed, 11 Aug, 2021 at 8:56 PM
DLT Template failure causes
We have identified a few scenarios where messages are failing due to mismatches or templates not as per the DLT platform. Static content sent in the messa...
Mon, 12 Jul, 2021 at 5:38 PM
Is Template ID and Entity ID mandatory to be passed via API? What will happen if I do not pass these details?
As per the new regulation that has been rolled out in India, by the Telecom governing body TRAI, it is now mandatory for all domestic/Indian based companies...
Tue, 4 May, 2021 at 11:43 PM
Some operators do not support Vernacular apart from Hindi, but I want to add other languages as well. What can I do in this case?
Yes, some operators, like Tata Telecommunications support only Hindi as a vernacular language. Fortunately, once you have an Entity ID, this allows you to u...
Tue, 4 May, 2021 at 11:45 PM
Are DLT SMS Templates case sensitive?
No, the templates are not case-sensitive.  So, if you register messages with some words in UPPER CASE but do not submit them in upper case when you are tri...
Tue, 4 May, 2021 at 11:46 PM
Can web addresses be added as “Brand Name”?
Web addresses, if they clearly show the company's brand name, can be used in the “Brand Name” of a message template. For example, Kaleyra is the brand...
Tue, 4 May, 2021 at 11:49 PM
How many variable parameters can be added together without spacing?
Variable parameters {#var#} are used so that non-static or changeable information like OTP number, name, product name, etc can be easily passed in messages....
Tue, 4 May, 2021 at 11:50 PM
Can the same SenderID be used across different SMS vendors/telemarketers?
Yes, the same SenderID can be used across different telemarketers. This works because all vendors or telemarketers submit all the messages to the same D...
Tue, 4 May, 2021 at 11:52 PM
How do I identify variable parameters and create templates from my messages?
We understand sometimes it may be difficult to create a flexible template for messages. This is why we have created Kaleyra’s DLT Template Crea...
Tue, 20 Jul, 2021 at 4:32 PM