If you have forgotten the password, follow the steps below:

  1. Click on “Forgot?” button on the login page to change your password. 

  2. On the page that appears, enter your username for which you want to reset password. 

  3. You will receive a verification link to your registered email id. Follow the link to reset your password.

  4. Set a new password and you’re set to re-login!


Username can not be mentioned as password and old password can not be re-used again

Do check your spam mailbox also for the password reset email.

Checklist to configure your account

After successful login to your Alerts/ promo account, you need to consider the prerequisites given below:

  1. Adding Credits: You can request your account manager to add credits to your account if the minimum balance is not maintained to send SMS.

  2. Successful KYC Verification: Make sure you must have gone through our KYC Verification to enjoy an uninterrupted service experience.