Sending a Customized SMS

This option allows you to send a message with custom parameters within the template that can be dynamically replaced when the message is sent. Choose the column ranges to pick the contacts, to send messages. You can send messages to bulk recipients in a batch of 5 Lakh numbers in one go. Customized messages enable you to create replaceable parameters for a template. Let’s say, the message is “You’ve 300 credits in the account. Your bill will be generated on 1st May.” In the message above credits and the bill generation date will be replaceable and independent to multiple customers and the same can be specified through customized messages. 

Detailed below is the procedure to send customized SMS. 

  1. Click on the side menu from the alerts/ promo application.

  2. Select “Send SMS” option and click on “Customize SMS”

The following terms are displayed upon choosing the “Customize SMS”:

  1. To Mobile Number(s): This pin down to the basic concept of entering the message recipient details. Click on Browse Document to select and upload a file in .csv/.xls/.txt format containing details such as Mobile Numbers and the corresponding information that needs to be sent to the recipients.

  2. Sender ID:  To send an SMS campaign, select the desired Sender ID from the left menu. 

  3. Favourites: You can choose any favourite templates from the drop-down. Favourites are the pre-defined templates to be used within messages.

  4. Campaign Name: Write a unique name for your message campaigns. To filter your Sent messages, a relevant campaign name plays a key role.

  5. Select Column containing Mobile Number: Select Mobile number fields` column name. This column ensures that the mobile number is picked up from the ‘X’ column from the uploaded document.

  1. Select Columns containing Ref Number: Select any column name if you wish to nominate it as a reference id column. The same number shall be useful while generating reports too.

  2. Message: Write your text message here. 1 SMS can contain a maximum of 160 characters and 4000 characters after concatenation. After entering your message, number of characters of the entered message will be displayed. You can click on “i” icon to check Unicode SMS charges and character limitations.

  3. Flash (checkbox): You can tick this checkbox to send flash SMS. It will appear on the recipient notification screen directly rather than inbox. If the recipient accepts, then it will be added to inbox automatically.

  4. Signature: If you have added any signatures in your account, you can directly add in your message by choosing from the left menu. Signatures can help your customers understand your brand identity.

  5. Contacts: On the rightmost side, you can choose any group to send your message campaigns to only those contacts which have been added in your group. If you select any group, automatically contact numbers will appear in “To Numbers” section. You can also create a new group of contacts using “New Group” button. 

Once your message campaign content is ready, you need to click on “Preview & Send Now” button to launch the campaign. One pop-up will be displayed on screen and message will be previewed. You can select any range of rows for whom you want to roll this SMS campaign.

  • You can also schedule your SMS campaign for anytime using “Schedule Now” button.

  • Once you are done with SMS campaign, click on Send Now button to send the messages to your customers.